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The latest news from NRC Health: February 15, 2024

Highlights from our February 15, 2024 email newsletter.

NRC Health's 2024 Experience Perspective is now available!

Access the insights and trends informing the future of healthcare with NRC Health’s 2024 Experience Perspective. Dive into key strategies and trends based on our extensive research, and insights from millions of consumers, patients, and healthcare leaders. And if you’re looking for more context be sure to watch the replay of our national webcast!

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How caring for consumers builds relational healthcare systems

This week we’re joined by Jason A. Wolf., PhD., CPXP, President and CEO of The Beryl Institute. Listen in as he emphasizes taking an appreciative approach to healthcare, the importance of building on strengths, and recognizing that the essence of healthcare also includes how care is delivered.

Dr Mike

Dr. Mike’s perspectives on how to ignite a better patient experience

Drawing on voices from nearly 23 million followers, explore Dr. Mike’s perspective on AI in healthcare, telemedicine, financial transparency, and much more. Then discover why he believes empathy and communication will lead the revolution of healthcare interactions for patients and providers.

NPS growth

NPS growth and employee engagement: The power of thoughtful communication

LIVE WEBCAST | FEB 22 | 12:00 CT

Join us as we continue our countdown to the 2024 Pediatric Collaborative! Hear how Children’s Minnesota managed to boost their NPS and increase volumes in the face of staffing shortages with an in-depth communication strategy that helped put patients, families, and caregivers on the same page.



AI and tech: Friend or foe of the healthcare experience?

This year’s lineup features many great presentations, including one from Peggy Greco, PhD, Chief Patient Experience Officer at Nemours Children’s Health. Get a sneak peak at her talk, and see why you can’t miss joining us in Denver.

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Yoga and a great patient experience: a natural connection

For Cami Mitelman, Customer Success Manager at NRC Health, personal passion has had a profound impact on her approach to enhancing the patient experience. Hear her story and why she thinks yoga’s emphasis on mindfulness aligns perfectly with the principles of patient-centric care.

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Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.