It’s been just over a decade since healthcare organizations began posting ratings and reviews on their websites. Today, ratings and reviews are second only to “how to find a physician” in terms of the information that patients deem most important on healthcare websites. So where do ratings and reviews come from? How are they used? Who creates them? Are there demographic patterns? And how do third-party sites factor in? Find the answers in our latest nSight.

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NRC Health is proud to announce the appointment of Jennifer Baron as Chief Experience Officer. A long-time advocate for centering patient and employee voices, Jennifer will help sustain and advance the alignment of NRC Health’s experience platform to serve its partners’ unique and changing needs.

Learn more about Jennifer and her vision for NRC Health →

Read this month’s CAHPS Insider to get insights and updates on effective compliance.

Read the CAHPS Insider →

NRC Health has launched an easy-to-use tool, Team Digest, which offers insights that leaders can use to inspire teams and execute improvement efforts. Let us show you how to consolidate diverse metrics into a single, customizable platform, share meaningful data with frontline teams, and enhance engagement.

See the features and benefits of Team Digest →

Our Pediatric Collaborative attendees got the first look, but now it’s your turn! Check out the 2024 NRC Health Pediatric Experience Perspective to examine the essential insights and trends informing the future of pediatric healthcare.

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