The latest news from NRC Health: May 2, 2024
Highlights from our May 2, 2024 email newsletter.
Seeing stars: Navigating patient ratings and reviews
Today, ratings and reviews are second only to “how to find a physician” in terms of the information that patients deem most important on healthcare websites. Are you giving patients what they’re looking for?
Positively impacting healthcare one patient experience note at a time
Every compliment deserves recognition. See how one organization started sending personalized, handwritten notes to doctors and staff based on real, positive feedback from patients—with overwhelmingly positive results.
This Patient Experience Week, NRC Health extends its thanks
As we celebrate Patient Experience Week, we at NRC Health recognize and extend our gratitude to all the healthcare staff who work to deliver exceptional patient experiences every day!
A revolution in patient experience is waiting for you at HUB24
At Human Understanding Beyond | HUB24 you’ll connect with healthcare leaders and innovators who are committed to revolutionizing healthcare. Join us to go beyond scores, beyond encounters, and beyond expectations.
Exploring AI and tech to enhance the patient experience
As the healthcare industry engages more with AI, an essential question must be answered: Is AI friend or foe? Check out the highlights from this Pediatric Collaborative presentation to explore AI’s impact on healthcare and how you can leverage technology to emphasize human relationships and connections.
A model of personalized care to drive Human Understanding
Bryan Health is among the NRC Health partners that have embraced the Human Understanding Metric (HUme) —“Did everyone treat you as a unique person?” See how they made systemic changes to integrate the model into the organization’s culture and explore their incredible results
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