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NRC health – June 2018

Discover why satisfaction doesn’t necessarily lead to loyalty, how to align your brand reputation and care experience, and what role strategic partnerships should play in innovation.


80% of patients will switch providers for convenience alone

It will take more than excellent care and satisfied patients to build loyalty at your organization. In a recently published white paper, Metro Health and NRC Health discuss what patients really want—effortless care.

View the new research + discover the three steps to creating more convenient experiences. Read more →


Last chance to save $100 off Symposium registration!

Purchase your conference pass to the 2018 Symposium before July 17th to secure your $100 discount!

Here’s what attendees will have access to:
→ Professional development opportunities
→ Interactive sessions that will motivate and inspire
→ Amazing views of sunny San Diego
→ Much more! View conference details →


Does your care hold up to your reputation?

Tucson Medical Center (TMC) has always enjoyed a powerful brand presence in their market. However, the care experience they were providing did not always live up to the organization’s reputation.

How did TMC utilize Real-time patient feedback to align the reputation of their brand with the care they provided? Find out →


Are strategic partnerships really worth it?

Co-CEO of Hackensack Meridian Health, Robert Garrett, joined a panel at The Future of Health Care conference to discuss why strategic partnerships are an important aspect of their continual innovation, helping them deliver on their triple aim.

How does Hackensack Meridian Health use strategic partnerships to drive innovation? Find out →


CAHPS Insider highlights important CMS updates

NRC Health publishes the monthly CAHPS Insider to help our partners stay current with recent CMS releases.

Our compliance experts review and analyze the releases, and compile the information you need into one easy-to-read publication.

Access this month’s CAHPS Insider now →