White Paper: Are these three patient-loyalty myths holding your organization back?
Patient loyalty may be healthcare’s most valuable prize. Like every business, healthcare organizations see enormous benefits when they retain their customers.
Aside from the benefits of avoiding lengthy on-boarding processes, returning patients are also less likely to receive redundant diagnostic tests and screenings, which can cost hospitals hundreds of thousands of dollars every year.
And loyal patients don’t just receive more efficient care—it’s also more effective. Patients who stick to one system get much better care coordination. There’s less chance for misunderstanding between providers, and improved odds for patient compliance across the entire care continuum. Ultimately, that means better health outcomes.