Consumer experience drives patient app development
Discover how NRC Health's human-centered approach to consumer experience helped Tidelands Health develop a successful patient app. →
Nurse-provider rounding pilot boosts communication and NPS at UCI Health
Part of becoming the friendliest, most accessible academic health system in the nation, UCI Health leaders recognize that effective communication between care teams is important for patient-centered care and overall hospital performance. →
A model of personalized care to drive Human Understanding®
Bryan Health’s core values elevates empathy and aligns with NRC Health’s key concepts of Human Understanding —Connect with Me, Listen to Me, and Partner with Me—which became the basis of refreshing their personalized patient-care model. →
OSF HealthCare harnesses new advertising research for valuable insights
The OSF HealthCare marketing strategy, beyond market research and consumer insights, puts the consumer at the center of everything the organization does, to drive patient volume and deliver on the organization’s promise to serve with the greatest care and love. →
Improving parental involvement for better NPS at Children’s Minnesota
Leaders at Children’s Minnesota built strategies to achieve remarkable results to provide the best possible care and empower care teams. →