From first to last impressions: What do we want to stick?
Learn what a successful first impression looks like, and what closing words and actions leave the be... →
A story of peer-to-peer physician coaching to create Human Understanding
Dr. Goolsby, Medical Director of Patient Experience, will share the story of the Wellstar Medical Gr... →
The radical common sense of Human Understanding
This session focused on real-world examples that prioritize Human Understanding as the foundation fo... →
Let every voice be heard
It is now more important than ever to ensure all patients have equal access to provide feedback into... →
Don’t you forget about me: Understanding the role of Gen X in healthcare
This presentation will talk demographics, what makes Gen X tick, strategies for engagement and how G... →