THE MOST HUMAN WAY TO RECEIVE FEEDBACK
Personalized feedback summaries with actionable coaching for humans on the front line
THE MOST HUMAN WAY TO RECEIVE FEEDBACK
Personalized feedback summaries with actionable coaching for humans on the front line
nLighten
Healthcare’s most comprehensive experience management platform.
Delivering personal performance feedback can be hard. Receiving it is harder. Metrics, dashboards, and scorecards filled with data are uninspiring and non-specific. But individual comments can put too much weight on a single opinion, and in some cases even be distracting or hurtful for those who care for others. nLighten, powered by Huey, uses AI to create personalized, narrative summaries of feedback that can inspire engagement and improvement without risking the distractions of direct comments. Based on that feedback, nLighten provides relevant, natural-language coaching and recognizes improvement for a more rewarding experience.
How nLighten works
AI POWERED BY HUEY
Powerful, secure, private AI built just for healthcare and trained uniquely on your organization’s data summarizes and packages feedback at the individual physician, clinician, care team member, or leader level to provide personally relevant insights and coaching.
COMPASSIONATE FEEDBACK DELIVERY
Balanced feedback celebrates the joy of creating exceptional experiences, takes the personal sting out of negative comments without ignoring the opportunity for improvement, and provides a more human, whole-person view of individual performance.
ENGAGING GAMIFIED ENVIRONMENT
Motivating badges help leaders recognize achievements, inspire improvements, and build engagement in coaching.
Transform patient experience data into actionable insights with AI-powered narratives
NRC Health gives healthcare organizations the technology and intelligence to create the most human healthcare experiences for patients, consumers, employees, and the markets they serve – to help eliminate friction, improve outcomes, and drive business results.
