Guide organizational direction with a consumer-driven strategy
Consumers have changed how they interact with healthcare. High-deductible plans, rising out-of-pocket costs, and personalized experiences offered in other industries have set a higher bar for the delivery of healthcare services.
The result? New partnerships and emerging players are prioritizing innovative, customer-centric strategies for growth and retention, taking market share.
Healthcare providers must empower Human Understanding across the continuum of care, or face acquisition or failure.
NRC Health customers discuss the need to collect and act on the voice of the customer.