Imagine navigating the complexities of modern healthcare, constantly adapting to new challenges while striving to provide an exceptional patient experience. This is the journey of Katie Arnett and Janet Hall from UK King’s Daughters. They will share their inspiring story and valuable lessons learned at Human Understanding Beyond | HUB 24 in San Diego, August 21–23. 

Katie Arnett, CST, BSHA, VP-Chief Patient Experience Officer, and Janet Hall, RN, BSN, MSSL, Director of Patient Experience, have been at the forefront of creating a focused and intentional patient experience program at UK King’s Daughters. Their efforts highlight the importance of adaptive strategies and innovative solutions in enhancing patient care.

Arnett and Hall’s presentation will delve into the strategic implementation of their patient-experience program. They will explore the journey of UK King’s Daughters in establishing a program that meets the needs of patients and visitors while continuously adapting to new healthcare challenges. The session promises to provide practical strategies and tactics that can be applied to various healthcare settings. 

You’ll walk away knowing how to: 

• Motivate teams through creative recognition: Discover innovative ways to recognize and motivate healthcare teams, enhancing the overall patient experience. 
• Think outside the box: Learn how to deliver exceptional ambulatory care through unconventional and creative approaches. 
• Support and educate leadership through collaboration: Understand the importance of collaboration in supporting and educating leadership to drive patient-experience improvements. 
• Make improvements through intra-disciplinary efforts: Explore the benefits of intra-disciplinary efforts in achieving significant improvements in patient experience. 

 Join Katie Arnett and Janet Hall to learn how UK King’s Daughters has successfully navigated the ever-changing healthcare landscape to build a strategic patient-experience program. Their insights and experiences will provide you with the tools and inspiration you need to enhance patient care in your organization. 

Don’t miss this opportunity to be part of Human Understanding Beyond | HUB 24, where you will gain invaluable knowledge and connect with leading healthcare professionals who are dedicated to transforming the industry. 

• Enhanced and diverse programming: Prepare for exciting sessions crafted to impact your organization significantly. 
• Network with healthcare pioneers: Meet and connect with top healthcare leaders and innovators who are dedicated to revolutionizing the industry. 
• Participate in impactful dialogues: Engage in deep, thought-provoking discussions and gain invaluable insights to redefine your organization’s vision, culture, and teams. 
• Motivation and strategy: Be inspired by our lineup of influential speakers, who will ignite your passion and drive for positive change in healthcare. 

HUB24 provides insights, strategies, and connections with likeminded healthcare leaders and innovators working to improve healthcare experiences for patients, providers, care teams, health systems, and entire communities. Preview the agenda and register today!