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Understanding the 2025 HCAHPS changes: Improving patient experience measures

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. We are joined by Susan Edgman-Levitan, Executive Director of the John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital, and Kayce Kovanda, Corporate Compliance Communications manager at NRC Health explore the impact of these changes on response rates and best practices for organizations to adapt effectively and maintain a focus on quality care.

Want more CAHPS content?

NRC Health is your CAHPS partner. We provide the support to not only meet CMS requirements, but to utilize critical insights to inform your patient experience strategies.

  • Check out insights and need-to-knows in our monthly CAHPS Insider reports.
  • Watch a replay of the most recent CAHPS Insider Live webcast.
  • Find additional content on our dedicated CAHPS resource page.