Thanks to an ambitious nurse-provider rounding pilot program aimed at enhancing communication, UCI Health improved their patient-experience scores, increased their Net Promoter Score, and started building lasting loyalty—in just four months.

See how they mended communication gaps to deliver better care →

After stops at Cartoon Network and Sports Illustrated, Ryan Donohue sought to challenge himself in healthcare. Now with NRC Health, his consumer-focused background is informing the ways we think about the care journey.

Meet the father of four, coach, and gardener helping you find Human Understanding →

Listen now and hear actionable strategies for translating the hospitality mindset into ways to foster genuine connections with patients, and discover how to implement service standards that enhance the patient experience.

Explore how the hospitality industry’s renowned customer service can transform patient care →

NRC Health invites you to join us for Human Understanding Beyond | HUB24 in sunny San Diego, California! Register by June 14 for early-bird pricing, and get dynamic programming focused on bringing impact to the people you serve.

Join us to go beyond scores, beyond encounters, and beyond expectations →

People get thousands of messages a day from brands trying to shout over one another, but without a lens of empathy, there’s no differentiation for consumers. Check out highlights from this Pediatric Collaborative presentation and find ways to connect with the people you’re reaching out to.

Discover how you can be a mirror, helping people see themselves in your messaging →