The latest news from NRC Health: April 17, 2025
Highlights from our April 17, 2025 email newsletter.
Are you acting by default or by design?
Grounded in insights from millions of consumers and healthcare leaders, NRC Health’s newly-released 2025 Experience Perspective offers a data-driven roadmap to help organizations proactively shape build and sustain trust. Download your copy to understanding the nuanced expectations across generational cohorts, align behavior with brand promise, empower your leaders, and reimagine the role of the patient experience team. Don’t let your organization operate on autopilot—download the 2025 Experience Perspective today.
The trust factor: Elevating patient experience in 2025 and beyond
In this episode of the Becker’s Healthcare Podcast, Jennifer Baron, Chief Experience Officer at NRC Health, and Kathryn Peisert, Editor in Chief & Senior Director at The Governance Institute, discuss the critical role of trust in shaping the future of patient experience.
The top 3 factors driving patient loyalty across generations
Confronting key shifts in patient demographics, uncertainty tied to healthcare consumerism and a looming patient loyalty problem, NRC Health says healthcare organizations need to prioritize three things to maintain market share: reliability, competence and respect.
Visualize patient experience data with Explore
Say goodbye to hours of sifting through raw data. Explore is a self-service analytics platform designed to put data analysis in your hands. It provides users with the capability to create personalized reports and dashboards that can be tailored to meet your organization’s specific needs, helping you turn raw data into insights that drive informed decisions.
There's magic in store at Human Understanding Beyond | HUB25
Get ready for an unforgettable experience at HUB25! Join industry leaders, visionaries, and changemakers as we explore the future of healthcare through the lens of Human Understanding. With inspiring sessions, innovative ideas, and powerful connections, this is an event you won’t want to miss.
Regional summits are heading to Kansas City and Dallas
NRC Health’s regional summits are compelling one-day events exploring how trust shapes every healthcare interaction. Discover key strategies to strengthen trust across patient, consumer, and employee experiences. Our next regional summits are heading to Kansas City and Dallas so be sure to join us there!
Let’s stay in touch!
Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.
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