NRC Health Releases Consumer Loyalty Award Top 100 List
Winners of the Consumer Loyalty Award are identified by results from our nationally syndicated Market Insights study, which surveyed more than 310,000 households across the country from June 2018 through May 2019. To qualify, each organization had to garner at least 150 top-of-mind mentions from the survey.
Winning organizations had to achieve an extraordinarily high score on NRC Health’s Loyalty Index, a composite of seven different critical aspects of consumer loyalty.
Congratulations to the 111 organizations named to this list. Award winners were recognized at the 2019 NRC Health Symposium, held August 14-16 in Nashville, TN.
2019 “Best in Class” Consumer Loyalty Award Winners
| Brigham and Women’s Hospital | Boston, MA |
| Hospital of The University of Pennsylvania | Philadelphia, PA |
| Kaiser Permanente Roseville Medical Center | Roseville, CA |
| Methodist Le Bonheur Germantown Hospital | Germantown, TN |
| Parkview Regional Medical Center | Fort Wayne, IN |
| Saint Luke’s East Hospital | Lee’s Summit, MO |
| St. Luke’s Hospital | Chesterfield, MO |
| St. Vincent’s Birmingham | Birmingham, AL |
| Texas Children’s Hospital | Houston, TX |
| UAB Hospital | Birmingham, AL |