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NRC Health is proud to recognize the 2020 Consumer Loyalty Award winners!

Winners of the Consumer Loyalty award are identified by results from our nationally syndicated Market Insights study, which surveyed more than 310,000 households across the country from April 2019 through March 2020. To qualify, each organization had to garner at least 150 top-of-mind mentions from the survey.

Winning organizations had to achieve an extraordinarily high score on NRC Health’s Loyalty Index, a composite of seven different critical aspects of consumer loyalty.

Consumer Loyalty Award winners were announced at our 2020 NRC Health Symposium virtual event.

2020 “Best in Class” Consumer Loyalty Award Winners

Baptist Health Lexington Lexington, KY
Boone Hospital Center Columbia, MO
Brigham and Womens Hospital Boston, MA
Duke University Hospital Durham, NC
Penn State Health Milton S. Hershey Medical Center Hershey, PA
Saint Francis Hospital and Medical Center Hartford, CT
St. Vincent’s Birmingham Birmingham, AL
UAB Hospital Birmingham, AL
University Hospital Ann Arbor, MI
University Iowa Hospitals and Clinics Iowa City, IA

View the full Top 100 Award list.