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Congratulations to the 2017
Excellence in Action award winners!

The Excellence in Action awards recognize skilled nursing, assisted living, and independent living communities that achieve outstanding resident and/or employee satisfaction.

NRC Health, the nation’s leading provider of performance-improvement solutions for the senior care profession, is proud to announce the 2017 Excellence in Action award winners. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.

2018 will bring about a transformation in how NRC Health recognizes the great accomplishments of our partners. As we prepare to turn the page to the next chapter in improvement, we will first celebrate the exceptional skilled nursing facilities across the country who have continually elevated the experiences they offer to residents, patients, nurses and staff. This year, we are recognizing the top 20 percent of skilled nursing facilities for their hard work and commitment to better understanding residents and staff.

Congratulations to the 2017 Excellence in Action award winners!

To qualify for the Excellence in Action award, NRC Health client facilities must have:

    • Completed a customer satisfaction (Resident and Family Experience) or workforce satisfaction (Employee Engagement) survey during calendar year 2016, using standard facility instruments (which may or may not include custom questions).
    • Received a minimum of 10 responses, with a minimum 30 percent response rate.
    • Scored within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing facilities on the question, “What is your recommendation of this facility to others?” in terms of percentage of respondents who rated the facility as “Excellent” (customer-satisfaction award).
    • Scored within the top 10 percent of qualifying assisted living and independent living facilities and the top 20 percent of qualifying skilled nursing facilities on the question, “What is your recommendation of this facility as a place to work?” in terms of percentage of respondents who rated the facility as “Excellent” (workforce-satisfaction award).

All standard data for calendar year 2016 were combined into one sample, regardless of method or date of administration. The term “customer” combines resident and family experience data. No workforce satisfaction award is available for independent living communities.

See past Excellence in Action winners.

An email announcement will be sent to all award recipients, providing a link to media kits. Winners should direct questions to EIAaward@nrchealth.com.

WE ARE PROUD TO RECOGNIZE THE SERVICE PROVIDED BY THE DEDICATED CAREGIVERS AND PERSONNEL WORKING IN OUR NATION’S LONG-TERM CARE AND SENIOR-LIVING ORGANIZATIONS.