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NRC Health Excellence in Patient Experience Award Methodology

Excellence in Patient Experience—Large Health System
One health system with 25 or more hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 7 eligible health systems.

Excellence in Patient Experience—Medium Health System
One health system with five to 24 hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 33 eligible health systems.

Excellence in Patient Experience—Small Health System
One health system with two to four hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 42 eligible health systems.

Excellence in Patient Experience—Pediatric
One children’s hospital measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 22 eligible facilities.

Excellence in Patient Experience—Large Hospital
One facility with 350 or more beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 9 eligible facilities. This selection criteria excluded health systems and children’s hospitals.

Excellence in Patient Experience— Medium Hospital
One facility with 150 to 249 beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 34 eligible facilities. This selection criteria excluded health systems and children’s hospitals.

Excellence in Patient Experience—Small Hospital
One facility with fewer than 150 beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 85 eligible facilities. This selection criteria excluded health systems and children’s hospitals.

Excellence in Patient Experience— Medical Group
One medical group was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2021–March 31, 2022, out of 42 medical groups.