Excellence in Patient Experience Awards recognize organizations for their commitment to enhancing care experiences for every patient.
Congratulations to the NRC Health 2023 Excellence in Patient Experience Award winners!
2023 NRC Health Excellence in Patient Experience Award winners
Community Healthcare System
Small Health System
Parkview Health
Medium Health System
Mercy
Large Health System
The Women’s Hospital
Small Hospital
Community Hospital of the Monterey Peninsula
Medium Hospital
UMC Health System
Large Hospital
Children’s Wisconsin
Pediatric
Nemours Children’s Health
Pediatric
Scottish Rite for Children
Pediatric
Brown Medicine
Medical Group
Children’s Healthcare of Atlanta Cardiology|
Medical Group
Tryon Medical Partners
Medical Group
Grundy County Memorial Hospital
Critical Access Hospital
2023 NRC Health Excellence in Patient Experience Award Methodology
NRC Health selects clients based on their achievement within categories that patients have defined as being most important to the quality of their care. The award is presented annually.
Excellence in Patient Experience—Large Health System
One health system with 25 or more hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 7 eligible health systems.
Excellence in Patient Experience—Medium Health System
One health system with five to 24 hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 33 eligible health systems.
Excellence in Patient Experience—Small Health System
One health system with two to four hospitals measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 45 eligible health systems.
Excellence in Patient Experience—Pediatric
Three children’s hospitals measuring across the continuum of care were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 22 eligible facilities.
Excellence in Patient Experience—Large Hospital
One facility with 350 or more beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 9 eligible facilities. This selection criteria excluded health systems and children’s hospitals.
Excellence in Patient Experience— Medium Hospital
One facility with 150 to 349 beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 32 eligible facilities. This selection criteria excluded health systems and children’s hospitals.
Excellence in Patient Experience—Small Hospital
One facility with fewer than 150 beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 113 eligible facilities. This selection criteria excluded health systems and children’s hospitals.
Excellence in Patient Experience—Medical Group
Three medical groups were selected based on their Real-time NPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 45 medical groups.
Excellence in Patient Experience—Critical Access Hospital
One facility designated as Critical Access measuring across the continuum of care was selected based on its combined Real-time NPS and HCAHPS score for the “Would Recommend Facility” question during the time period of April 1, 2022–March 31, 2023, out of 61 eligible facilities.