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The Promises, Pitfalls & Personalization of AI in Healthcare

Healthcare experiences are human experiences, and the use of advanced technology has often come at the expense of human connections – until now. → September 20, 2024

Even with AI, healthcare must be in ‘the humanity business’

In a joint discussion, they offered their perspectives on AI’s potential, the need for ethical safeguards and building trust in AI. → September 18, 2024

Transforming patient experience through an innovative engagement center

Brooke Howard, Vice President of Operations at Tidelands Health shares how the system's patient connections team embarked on a transformative journey to enhance the patient experience. → September 5, 2024

Integrating next-generation thinking in healthcare experience management

During a recent Becker's Hospital Review podcast sponsored by NRC Health, Vinitha Ramnathan, Chief Product Officer at NRC Health, discussed opportunities for next-level thinking in how organizations manage and deliver optimal healthcare experiences. → August 28, 2024

Elevating Patient Care: The Power of Leader Rounding

Jon Tanner and Katie Haifley, CPXP delve into the critical role of leader rounding in enhancing patient experiences and outcomes. → August 23, 2024

Join conversations with subject matter experts and thought leaders, and get an inside look at the trends shaping the future of patient experience and the ever-changing healthcare landscape.

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