Great Expectations, Part I: Examining What Consumers Want (and Why) to Better the Patient Experience
Expectations are a crucial part of the larger issue of building lasting relationships with patients. →
The latest news and industry
perspective from NRC Health.
Innovation remains critical to strengthen patient experience and improve care delivery
Healthcare professionals are currently vying to come up with the next innovative solution to solve the most critical operational and clinical issues the industry is facing today. While oftentimes organizations are complacent when it comes to making improvements, most professionals in the sector recognize the need for something new to deliver change, particularly for the patient experience. UCHealth is one health system that’s pushing for a change in how the healthcare industry delivers care. →
Businesses must do more to support their employees’ mental health
A survey by NRC Health found that more than half of respondents, across all generations, were experiencing worse mental health due to coronavirus, was mentioned in worldfinance.com. →
Consumer-sentiment data on the coronavirus pandemic, March 2020
The outbreak of the coronavirus (COVID-19) has consumers feeling anxious. The situation has revealed the degree of trust that Americans have invested in their caregivers. People are turning to healthcare organizations for leadership, information, and stability as we weather this unprecedented crisis in public health. To help guide leaders’ decisions during this pandemic, NRC Health conducted a nationwide survey of consumers to learn about their perceptions of the coronavirus and how it is impacting the United States. →
COVID Care: Here’s what wary patients want to hear from their providers
The outbreak of Coronavirus Disease 2019 (COVID-19) has many patients feeling anxious. It’s no mystery why—the virus’s spread has been alarmingly fast, and the attendant stories in the media have struck a tone that comes close to panic. Health-system frontline staff are facing enormous pressure in their roles as practitioners, guides, and advocates for public health. →
Join conversations with subject matter experts and thought leaders, and get an inside look at the trends shaping the future of patient experience and the ever-changing healthcare landscape.
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