Skip to content

How Nemours Children’s Health and NRC Health Turn Data and Empathy into Equity-Centered Action

In a recent Becker’s Healthcare Podcast episode, Dr. Peggy Greco, Vice President and Chief Patient Experience Officer at Nemours Children’s Health, and Rachel Hamilton, Vice President of Customer Strategy at NRC Health, shared how their teams are transforming patient and family experience by pairing rigorous data with deep empathy—and sustaining change over multiple years.