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May 1, 2026

Pediatric

Rethinking Empathy in Pediatric Care: What Small Moments Mean for Families and Clinicians

Healthcare moves fast. Decisions arrive in seconds. Clinical skills are essential. But when families are navigating fear, trauma, and uncertainty, the moments they remember most are often not the major medical milestones—they’re the “small” ones. →

April 28, 2026

From Waiting to Welcoming: How Children’s of Alabama Elevated the Pediatric Emergency Department Experience

Improving patient experience in a pediatric emergency department (ED) is a complex challenge. High patient volumes, unpredictable demand, emotional stress for families, and operational constraints can quickly lead to long wait times, communication breakdowns, and dissatisfaction. →

February 17, 2026

Pediatric

How Family-Centered Care Improves Pediatric Patient Experience

Families are at the heart of pediatric healthcare. Leaders from Children’s Hospital of Philadelphia (CHOP) explain how elevating family voices transforms the care experience. →

January 30, 2026

How AI Is Reshaping Your Website’s Role in the Trust Ecosystem

Healthcare marketers are hearing a lot about AI’s impact. This webcast cuts through the hype to focus on three trust imperatives. →

January 30, 2026

Beyond the Scores: Connecting HCAHPS and NPS to Drive Meaningful Improvement

See how targeted efforts and rapid service recovery can move the needle on both patient experience and reimbursement. →