What Healthcare Leaders are saying
“NRC is partnering with us to co-create a better patient experience and I really love that. I’m glad that NRC is opening up the conversation to see what the experience is on both sides.”
~Alicia Alonzo,
Director of Patient Insights and Analytics,
Wellstar Health System
“They have fun with us, they’re open with us, and we really feel like they’re invested in our success, and they also feel like they’re real people to us. It’s not a front, it’s not something that’s put on, it’s a genuine connection.”
~Casey Arends,
Manager, Customer Experience Improvement & Analytics,
Fairview Health Services
“I can’t tell you how often I call my NRC team… I really value that partnership that we have and the way we build those ideas and those innovative approaches together.”
~Courtney Johnson,
Director of Experience Strategy,
UC San Diego Health
“I don’t have to do the digging and the research to find out what’s going on. They keep me informed and I feel always very competent and knowledgeable about the industry… I really love our partnership with NRC and truly value all the expertise they bring to the table.”
~Dana Caviness,
Assistant Vice President of Patient Experience,
Wellstar Health System
“Whenever we’ve identified an issue, they are right there to work through it with us and help us figure out where we need to focus… what are other [best] practices we should be looking at. They’ve been a great partner in this work.”
~Anne Marie Watkins,
Chief Nursing Executive, Senior Vice President,
UCI Health
What Healthcare Leaders are saying
“NRC is partnering with us to co-create a better patient experience and I really love that. I’m glad that NRC is opening up the conversation to see what the experience is on both sides.”
~Alicia Alonzo,
Director of Patient Insights and Analytics,
Wellstar Health System
“They have fun with us, they’re open with us, and we really feel like they’re invested in our success, and they also feel like they’re real people to us. It’s not a front, it’s not something that’s put on, it’s a genuine connection.”
~Casey Arends,
Manager, Customer Experience Improvement & Analytics,
Fairview Health Services
“I can’t tell you how often I call my NRC team… I really value that partnership that we have and the way we build those ideas and those innovative approaches together.”
~Courtney Johnson,
Director of Experience Strategy,
UC San Diego Health
“I don’t have to do the digging and the research to find out what’s going on. They keep me informed and I feel always very competent and knowledgeable about the industry… I really love our partnership with NRC and truly value all the expertise they bring to the table.”
~Dana Caviness,
Assistant Vice President of Patient Experience,
Wellstar Health System
“Whenever we’ve identified an issue, they are right there to work through it with us and help us figure out where we need to focus… what are other [best] practices we should be looking at. They’ve been a great partner in this work.”
~Anne Marie Watkins,
Chief Nursing Executive, Senior Vice President,
UCI Health
The best products and a team that’s committed to your success
Improve Care | Enhance Performance | Catalyze Growth
At NRC Health, we’re your partner. Working together, we bring solutions to your biggest challenges and help you connect with patients as unique individuals to revolutionize the care experience for everyone. For over 40 years, we’ve earned the trust of the nation’s leading healthcare organizations to help them understand what matters most to each patient, caregiving teams and communities. We help mission-driven organizations turn aspiration into action. Join us and leverage the power of Human Understanding®.
Why choose NRC Health?
Long-term, service-centered partnerships
We walk the walk. We’re dedicated to understanding you and your unique needs. Where other companies are creating barriers, we’re building bridges so you can stay connected to us.
Innovative products and thought leadership
Our integrated, programmatic solutions and innovative thought leadership are revolutionizing the healthcare experiences of consumers, customers, patients and caregivers. Learn more →
Inclusive pricing without surprises
Understanding as a service means we’re on the journey together. No surprise invoicing or hidden costs. You have control over the aspects of Human Understanding that are key to your success
Healthcare is our singular purpose
We’ve been at the center of treating patients and clients as unique individuals for over 40 years. The healthcare experience and caregiving teams are the foundation and focus of everything we do.
Why choose NRC Health?
Long-term, service-centered partnerships
Our customer success experts are dedicated to knowing you and your organization. Where other companies are creating barriers and silos, we’re building bridges so you can stay connected to us.
Innovative products and thought leadership
Our integrated, programmatic solutions and innovative thought leadership are revolutionizing the healthcare experiences of consumers, customers, patients and caregivers.
Inclusive pricing without surprises
Understanding as a service means we’re on the journey together. No surprise invoicing or hidden costs. You have control over the aspects of Human Understanding that are key to your success
Healthcare is our singular purpose
We’ve been at the center of treating patients and clients as unique individuals for over 40 years. The healthcare experience and caregiving teams are the foundation and focus of everything we do.
NRC Health is honored to be named the winner of Medallia’s 2024 New Partner Award!
This prestigious recognition reflects our commitment to transforming healthcare experiences and the powerful impact of our partnership with Medallia. It is a testament to our dedication to improving every touchpoint of the healthcare journey—from patient interactions to employee engagement.
NRC Health is honored to once again be the recipient of the Best in KLAS 2025 Award
for Healthcare Experience Management.
Recognized in 2023 and 2025 as #1 in the Healthcare Experience Management category underscores our relentless pursuit of healthcare excellence, which brings together our comprehensive platform and advanced technology and techniques to drive the most human healthcare experiences.
Unmatched Depth. Unparalleled Insights.
With feedback from over 122 million patient and consumer voices, NRC Health has the most in-depth national consumer, patient, and employee insights, spanning counties across the country. We empower healthcare leaders with the intelligence needed to drive meaningful improvements in experience, loyalty, and outcomes. No one understands the voices of healthcare better than NRC.
Igniting Human Understanding
NRC Associates leverage their personal experience and passion to help shape a more human healthcare experience.
What our partners are saying
“The NRC Health team takes the time to understand our goals and challenges, offers fresh perspectives, and helps to foster strong relationships. Above all, excellent client service.”
“I am able to do surveys and focus groups as part of my NRC Health partnership that I used to pay thousands of dollars per instance to do, and the assistance I get from the account team is phenomenal.”
“NRC Health provides outstanding customer service, continuous enhancements to product offerings and reporting tools, and quality webinars and educational opportunities.”
“Excellent board portal platform, conferences, and attention provided to its clients.”
“The team at NRC Health has been an exceptional extension of our own, living out the values of Human Understanding, transparency, and true partnership. Their unwavering commitment to empathy and open communication has been instrumental in helping us elevate our patient experience performance.”
“The partnership I have with my NRC Health is critical to my success and the success of my organization. They are always willing to assist.”