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perspective from NRC Health.
OSF HealthCare aimed to improve awareness, preference, image, reputation, and advertising recall—testing five service lines simultaneously and against each other. →
In this episode we are joined by "Dana Caviness, Assistant Vice President, System Patient Experience, Wellstar and Greg Makoul, Chief Transformation Officer, NRC Health to discuss the rise in consumerism and patient expectations in healthcare. Learn how PeopleCare and other initiatives are rising to the challenge by increasing personalization. →