The podcast—which creates connections to drive organizational change, innovative strategies for patient retention, and digital technologies—takes you inside the minds of healthcare leaders and innovators who are inspiring a positive shift in the customer experience. →
The latest news and industry
perspective from NRC Health.
Dale Glenn, MD, Patient Experience Physician Lead at Hawai`i Pacific Health, explained during the 27th Annual NRC Health Symposium that “compassionomics” is a term that describes the dramatic improvement in clinical outcomes tied to the perception of compassion in caregivers—and anyone can learn how to make an impact. →
Here are three successful methods NRC Health Collective learned to enhance a patient’s or employee’s journey. →
Read the full case study to hear how Harris Health attained Magnet designation even in the midst of COVID-19. →
Concerns continue to decline across the United States. →