The latest news from NRC Health: July 17, 2025
Highlights from our July 17, 2025 email newsletter.
Negotiating the Trust Cliff
The high cost of low reliability in healthcare experiences.
Explore how gaps between brand promises and patient experiences erode trust and why reliability is one of healthcare’s most critical differentiators.
CAHPS Insider highlights important CMS updates
Read the July CAHPS Insider to get insights and updates on effective compliance
Midlife Women: Healthcare’s Super Consumers
Healthcare is facing a consumer evolution driven by an underserved demographic: women at midlife. Read the highlights from a recent Becker’s Healthcare Podcast to discover why healthcare organizations that fail to meet their expectations risk losing trust and loyalty.
The future of the physician-patient relationship
“AI won’t replace doctors,” Dr. Kevin Pho says. “But doctors who best use AI will replace those who don’t.”
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