The latest news from NRC Health: March 20, 2025

Consumers are nearly 300% more likely to recommend a healthcare organization if they trust it, underscoring the fact that trust isn’t just nice to have, it’s a necessity for the growth and stability of your organization.

Be the first to get a copy of the 2025 Experience Perspective and sign up for our LIVE national webcast to explore more data like this and uncover strategies based on our extensive research from millions of consumers, patients, and healthcare leaders. We’ll help you take a deeper look at trust and explore the generational differences that are already redefining the expectations, beliefs, and behaviors of consumers, patients, and employees. We’ll show you how trust is experienced—then built and sustained—so you can give your organization a strong foundation for success.

Get a sneak preview of the report and register for the webcast →

Burnout poses a significant threat, impacting both staff retention and the quality of patient care. Read this recap of a recent NRC Health webcast to combat burnout, foster trust, empower employees, and implement continuous listening practices within your organization.

Prioritize the employee experience to help care thrive →

We recently celebrated being named the 2025 Best in KLAS Award winner for Healthcare Experience Management—our second win in three years! This achievement reflects our deep commitment to improving patient, provider, and healthcare employee experiences.

Celebrate with us and see what sets NRC Health apart →

By using NRC Health’s Market Insights and AdVoice capabilities, OSF HealthCare was able evolve its messaging and ultimately realize increased engagement for calls to action, an increase in likelihood-to-recommend and an amazing 33% increase in consumers likely to switch to OSF HealthCare physicians/facilities.

See how they developed a transformational strategy →

“We are excited to take our patient and employee experience initiatives to the next level and continue to deliver exceptional care to our community,” said Jason Smith, MD, PhD, MBA, FACS, Chief Clinical Officer for UofL Health. “This collaboration with NRC Health affirms our commitment to creating a more compassionate and responsive healthcare environment.”

Discover why UofL Health chose NRC Health to elevate their patient and employee experience initiatives →