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The latest news from NRC Health: January 4, 2024

Highlights from our January 4, 2024 email newsletter.

January nSight | Looking back. Thinking forward.

Over the course of 2023, the Human Understanding Institute produced 9 nSights – focused briefs that use NRC Health data and expertise to illuminate issues at the intersection of healthcare delivery and Human Understanding®. The first nSight of 2024 highlights key points from each of the nSights published last year so you can have a central source of information with links to each of the originals.

Momentum is building for the 2024 Pediatric Collaborative!

Last year, scores of leaders from 21 different healthcare organizations gathered for the Pediatric Collaborative. Join us in Denver this March to make invaluable connections, find inspiration, and discover why they keep coming back. From the complexities of care access to creating safe environments, there’s bound to be something for everyone.

Patients and experts discuss transforming healthcare experiences

These days, patients are more likely to have a personalized experience with their baristas than with their physicians. What can patients and providers do to change this frustrating situation and what role does Human Understanding play?

Improve the transition from pediatric to adult care for a lifetime of loyalty


The transition of adolescents from pediatric to adult healthcare services is fraught with anxiety. What are you doing to support their journey and engage them in their future health systems?

CAHPS Insider highlights important CMS updates

Read this month’s CAHPS Insider to get insights and updates on effective compliance.

How the Human Understanding Metric + strategy boosts NPS

Effective and practical approaches for genuine human connections

True success in healthcare requires more than adding a question to a survey; it requires a culture shift, prioritizing human connection and health equity. See how two leading health systems developed intentional strategies to engage leaders and teams, resulting in unprecedented increases in NPS.

Thanks to our associates for wrapping the year up right!

NRC Health associates closed out the year volunteering at the Center for People’s Toyland event where over 700 families were provided gifts. Thanks to these volunteers and everybody who spent their time and talents this year making our community a brighter place!

Let's stay in touch!

Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.