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The latest news from NRC Health: February 8, 2024

Highlights from our February 8, 2024 email newsletter.

Are you making the most informed decisions for 2024 and beyond?

From emerging concerns impacting safety to new implications for brand preference, register for our LIVE national webcast on February 13 to see what experience trends to watch for in the year ahead and be among the first to get your copy of the 2024 Experience Perspective.

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Building better health outcomes by design

In this episode of Patient No Longer, Korby Miller, MS I/O Psy, CPXP, CPHQ, Vice President of Experience, Safety, and Quality Operations at Prisma Health tells us why system work is culture work, plus so much more.

NPS growth

NPS growth and employee engagement: The power of thoughtful communication

Join this live webcast as we continue our countdown to the 2024 Pediatric Collaborative! Hear how Children’s Minnesota managed to boost their NPS and increase volumes in the face of staffing shortages with a comprehensive communication strategy that helped put patients, families, and caregivers on the same page.



Exploring the partnership between clinical access and experience

Timely healthcare services improve health outcomes and lead to positive patient experiences. Get a sneak peak of this Pediatric Collaborative presentation from Children’s Mercy Kansas City to learn more and see what sort of amazing presentations are waiting for you in Denver.


NRC Health expands leadership team to accelerate innovation

NRC Health is elevating its leadership team with the appointment of four executive-officer positions. The strategic move will allow NRC Health to accelerate innovation while continuing to provide exceptional customer experiences to its partners.

CAHPS Insider

CAHPS Insider highlights important CMS updates

Read this month’s CAHPS Insider to get insights and updates on effective compliance.

Let's stay in touch!

Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.