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The latest news from NRC Health: April 11, 2024

Highlights from our April 11, 2024 email newsletter.

New podcasts, Dr. Mike, the 2024 Experience Perspective, and more highlights from Q1

Check out snapshots of some of our best content from the first quarter highlighting how you can put Human Understanding into practice.

Toy Gorley

Seeing Stars: Navigating Patient Ratings and Reviews

Ratings and reviews are second only to ‘how to find a physician’ in terms of the information that patients deem most important on healthcare websites. It’s now an area healthcare organizations can’t afford to ignore.

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CAHPS Insider highlights important CMS updates

Read this month’s CAHPS Insider to get insights and updates on effective compliance.

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How patient experience data prompted engagement improvements

Ensuring an optimal patient experience might be a personal and professional passion for Shanna McCann, a senior experience coach at Children’s Minnesota Pediatric Hospital, but she knows making those improvements relies on cold, hard data.


You're invited to join us in San Diego!

Join us at HUB24 in sunny San Diego, August 21-23. Connect with healthcare leaders from across the country and better understand what matters most to consumers, communities, employees, and patients. Together, we’ll go beyond scores, beyond encounters, and beyond expectations.

Let's stay in touch!

Learn about upcoming Human Understanding® events and webcasts, new podcast episodes, the latest case studies and articles, and valuable healthcare insights.