Join us at Human Understanding Beyond | HUB24 and discover how to move away from transactional encounters, explicitly identify organizational challenges, and discover how Human Understanding and Person-Centered Care can provide pathways to achieve results that matter to stakeholders.

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If you weren’t able to join us for CAHPS Insider Live, don’t worry. Check out our new blog highlighting some of the best content and watch the recording on-demand to get the insights you need to navigate the coming changes.

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In the intricate healthcare landscape, the pivotal role of nursing beyond caregiving is often overlooked. See how nurses function as crucial connectors and play a vital role in streamlining patients’ journeys through the healthcare system.

See how nurses are instrumental to patient satisfaction and elevating patient experience →

In her recent interview with Authority Magazine, Jennifer Baron, CPXP, NRC Health’s new chief experience officer, describes how empathetic leadership can drive exceptional experiences for patients and employees. Read her full interview and see how NRC Health is growing its leadership team to accelerate innovation.

Check out Jennifer’s insights about empathy →

Using data from NRC Health’s Consumer Trends Report, HealthData Management takes a look at how provider organizations can meet consumer expectations by prioritizing their digital front door. Check out the article then take a look at our 2024 Experience Perspective to discover important trends and practical strategies as you plan for the future.

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Patients deserve to be at the center of healthcare conversations. See how her passion for this very simple fact has lead Jackie Stevens, VP of Solution Consulting, through nearly 20 years at NRC Health, treating people as individuals first and patients second.

Meet this mother, sister, baseball fan, volunteer, traveler, and advocate for positive change →