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Wait times, empathy, and enhancing patient experience

New episodes released weekly!

Sarah Gard Lazarus, DO, Physician of Pediatric Emergency Medicine, Children’s Health Care of Atlanta and WellStar Hospitals joins the Patient No Longer podcast. In this episode, Lazarus provides insights into the challenges and considerations of pediatric emergency medicine, emphasizing empathy, communication, and continuous improvement in patient care. She delves into the importance of acknowledging and apologizing for patient wait times, as that factor significantly influences the patient and family experience. 

Click here to listen to this episode.