Universal Lessons from Pediatric Care: Improving the Same Day Surgery Experience
This presentation explores how one organization enhances patient experiences by prioritizing empathy, consistent communication, and continuous improvement. By acting on family feedback and following up when expectations aren’t met, the team has built a culture centered on patients and families. Though rooted in pediatrics, these strategies are adaptable across care settings and the results speak for themselves.
Objectives:
- Explore strategies for enhancing patent and family experience on outpatient surgery.
- Assess ways to adapt pediatric-centered practices to other care environments.
NRC Health clients only—inquire about how you can join the NRC Health family or contact your account manager for more details.
NRC Health is accredited to offer one hour of ACCME, ACPE, ANCC, ACHE, and PXE continuing education credit for this webcast. In order to receive your credit, you must remain logged in for the entire duration of the webcast, answer at least three of the check-in or polling questions, and complete the evaluation. A link to the evaluation will be provided to all attendees after the webcast.