The topic of the latest episode of NRC Health’s Patient No Longer podcast explores how extreme ownership in the healthcare industry starts with a mindset that it can’t be “us vs. them”—it must be everyone collectively coming together to make the healthcare experience better for consumers. →July 6, 2023
In this episode Amy Feeder, Customer Experience Program Manager at M Health Fairview and Jon Tanner, Program Director of Human Understanding at NRC Health join us to discuss the importance of team recognition and how it strengthens patient care. →June 30, 2023
The ER is still the front door…and pain there hurts everywhere. Learn how UMC Health System implemented strategies to address friction from the ER to the inpatient bed. →June 27, 2023
Join conversations with subject matter experts and thought leaders, and get an inside look at the trends shaping the future of patient experience and the ever-changing healthcare landscape.