NRC HEALTH BLOG
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Don’t miss out on the
latest from NRC Health!
Don’t miss out on the
latest from NRC Health!
Lincoln-based health care company donates $100,000 in recognition of Lincoln mayor’s leadership during COVID-19; Harbor of Dreams Foundation to match gift. →
You know service recovery is important. But it might be bigger than you think.
Ask organizational leaders about service recovery, and often they’ll point to their communication model. You’re likely familiar with a few examples.
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Great Expectations, Part I: Examining What Consumers Want (and Why) to Better the Patient Experience
Expectations are a crucial part of the larger issue of building lasting relationships with patients. →
Innovation remains critical to strengthen patient experience and improve care delivery
Healthcare professionals are currently vying to come up with the next innovative solution to solve the most critical operational and clinical issues the industry is facing today. While oftentimes organizations are complacent when it comes to making improvements, most professionals in the sector recognize the need for something new to deliver change, particularly for the patient experience. UCHealth is one health system that’s pushing for a change in how the healthcare industry delivers care. →
Businesses must do more to support their employees’ mental health
A survey by NRC Health found that more than half of respondents, across all generations, were experiencing worse mental health due to coronavirus, was mentioned in worldfinance.com. →

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