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How COVID-19 reshaped healthcare consumerism & 4 key trends to know for 2021

NRC Health today released its 2021 Healthcare Consumer Trends Report, which surveyed 2 million healthcare consumers against the backdrop of the ongoing coronavirus pandemic. → January 18, 2021

The value of now: In-the-moment patient feedback

Patient Experience (PX)

Why are healthcare organizations still struggling to find adequate sample sizes and data they can use? → November 24, 2020

How this patient-experience physician brought Human Understanding to a Texas hospital network

Patient Experience (PX)

When JPS Health Network created our mastery course in patient experience at JPS, it was critically important that they focused on the why of human-centered care. → October 19, 2020

How to bolster customer loyalty? BayCare has the blueprint.

Leaders at BayCare wanted to design a program to secure and cultivate loyalty among their customers. → October 14, 2020

4 Steps that Bring Meaning to Leader Rounds on Extended Stay Patients

From tailoring questions to sharing insights across care teams, these strategies help leaders deepen trust, improve care continuity, and deliver a more personalized patient experience. → October 5, 2020

Join conversations with subject matter experts and thought leaders, and get an inside look at the trends shaping the future of patient experience and the ever-changing healthcare landscape.

Visit NRC Health’s Multimedia Hub with Becker’s Hospital Review →