Blog - NRC Health

Employee Rounding Framework: Six Key Elements

Employee rounding is more than a leadership task—it’s a strategy to strengthen relationships, reduce turnover, and enhance organizational performance. → December 6, 2019

How charge nurses can help with rounding on patients

What’s the best way to involve charge nurses in rounding practices? Discover role-specific best practices to streamline rounding and improve outcomes. → October 16, 2019

Mass customization is the future of care. Here’s how to achieve it.

Healthcare already practices such segmentation, albeit in a limited way. Triage splits patients by their health status. Population health divides patients according to their demographic data. These modes of segmentation help hospitals allocate care and produce high-quality outcomes.To create care experiences that resonate on a personal level, however, organizations will have to reach further—they’ll have to pursue segmentation that includes patients’ identity, not just their clinical presentation. For this, hospitals will need psychographic models to complete their understanding. → August 26, 2019

Improving the Emergency Department Patient Experience

The emergency department is often a patient’s first impression of your hospital—make it count. → August 16, 2019

Executive Q&A with OU Medicine’s Vice President of Patient Experience, Theresa Steckel

Patient Experience (PX)

NRC Health hosts an annual Symposium for clients and prospects across the country to gather and learn together. This year’s upcoming 25th Annual Symposium will bring together high-performing healthcare professionals from across the U.S. and Canada to celebrate strides in customer and patient experience. In preparation for that event, we wanted to highlight one of our esteemed clients, OU Medicine, whose VP of Patient Experience, Theresa Steckel, will be hosting an interactive networking pediatric luncheon at the Symposium. → July 22, 2019

HUB26 | Human Understanding Beyond

September 2-4, 2026

Employee Rounding Framework: Six Key Elements

How charge nurses can help with rounding on patients

Mass customization is the future of care. Here’s how to achieve it.

Improving the Emergency Department Patient Experience

Executive Q&A with OU Medicine’s Vice President of Patient Experience, Theresa Steckel