Happy New Year!
We appreciate your commitment to Human Understanding, and we want to wish you a heartfelt Happy New Year! →
Can front desk perceptions at hospitals actually make a patient’s experience better?
The University of Arkansas for Medical Sciences (UAMS) recently used an NRC Health Community Insights panel to discover what influence a front-desk staff member has on a patient's experience. →
2021 consumer panel highlights the impact of wait times on NPS scores
Here are eight ways a healthcare organization can make a difference if wait times can't be shortened →
Bryan Health recognized for their excellence in Human Understanding
At Bryan Health in Lincoln, Nebraska, the ICU routinely cared for the chronically critically ill, supporting families during some of the worst times of their lives. →
Three ways to improve diversity, equity, and inclusion feedback in your healthcare system
For health systems that are ready to listen, it’s time to increase trust among minority populations—historically populations with high mistrust of medical establishments. →