Best Practices for Improving the Emergency Department Experience

Sometimes referred to as “a different animal” Emergency Departments are fast-paced, busy environments where the priority is attending to patents’ clinical needs as quickly as possible. Focusing on the service aspects of the experience can be a challenge but is just as important. Hear how an Emergency Department leaders enhanced the ED experience with tactics ranging from rounding in the ED to succession planning for ED leaders.

Objectives:

• list best practices to improve the ED patient experience
• Develop a plan to implement the practice that will have the greatest impact in your organization’s ED

NRC Health clients only—inquire about how you can join the NRC Health family or contact your account manager for more details.

NRC Health is accredited to offer one hour of ACCME, ACPE, ANCC, ACHE, and PXE continuing education credit for this webcast. In order to receive your credit, you must remain logged in for the entire duration of the webcast, answer at least three of the check-in or polling questions, and complete the evaluation. A link to the evaluation will be provided to all attendees after the webcast.