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May 1, 2024

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May 1, 2024 | On Demand Webcasts

Service Recovery Best Practices and Innovations

NRC Health’s research shows that patients expect follow-up when they provide negative feedback about their healthcare experience. It is best practice to follow-up quickly so that relationships with patients are salvaged, trust is regained, and loyalty is earned. During this webinar, you will learn replicable practices to enhance your organization’s service recovery culture. You will also learn ow NRC Health is innovating to make service recovery easier and more efficient.

Objectives:

  • Define alert management
  • Describe efficient workflows to address service alerts
  • Assess your current approach to alert management and determine how to make it more effective

NRC Health clients only—inquire about how you can join the NRC Health family or contact your account manager for more details.

NRC Health is accredited to offer one hour of ACCME, ACPE, ANCC, ACHE, and PXE continuing education credit for this webcast. In order to receive your credit, you must remain logged in for the entire duration of the webcast, answer at least three of the check-in or polling questions, and complete the evaluation. A link to the evaluation will be provided to all attendees after the webcast.