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April 3, 2020

Bridge The Gap COVID-19 Ep. 10: Consumer-Sentiment Data Results with Brian Wynne of NRC Health

This podcast is designed to provide resources, share the love stories and encourage those who are overseeing the care of aging adults during the COVID-19 pandemic. We believe in you!


March 26, 2020

The outbreak of the coronavirus (COVID-19) has consumers feeling anxious. The situation has revealed the degree of trust that Americans have invested in their caregivers. People are turning to healthcare organizations for leadership, information, and stability as we weather this unprecedented crisis in public health.

To help guide leaders’ decisions during this pandemic, NRC Health conducted a nationwide survey of consumers to learn about their perceptions of the coronavirus and how it is impacting the United States.

The insights provided within this report offer a deeper understanding of the needs, wants, and desires of healthcare consumers during this health crisis.

Learn more →

March 23, 2020

To our valued partner,

Yesterday, March 22, 2020, CMS announced that it will temporarily ease reporting requirements for clinicians and providers participating in Medicare quality-reporting programs through at least June 30, 2020. There is no action required by you or your organization. NRC Health will continue to capture feedback on your behalf and provide your organization with the insights needed to advance the safety and quality of the care experience.

Providers will not be required to submit quality measures for these programs, including CAHPS data, nor will they be subject to financial penalties or incentives tied to reporting requirements.

During this time of crisis, patients and consumers alike are turning to healthcare organizations not just for care in the event of illness, but also as reliable sources of objective information. NRC Health is committed to helping you obtain the insights you need to keep caregivers and patients safe and informed, and our research team is actively collecting and analyzing feedback related to COVID-19. Those insights, along with our recommendations on how to operationalize your experience-feedback program, will be shared with you in the coming days.

To all of you—from executive leadership to physicians, frontline nursing staff, and caregivers—your diligent devotion to the public good remains an inspiration. We are honored to partner with you. If you have questions about the CMS announcement or any other matter, please reach out directly to your Customer Success Manager, or give us a call at 800.388.4264.

NRC Health