Published in Becker’s Hospital Review.

In this podcast, Shannon from Gundersen Health System and Casey from M Health Fairview discuss the importance of Human Understanding in healthcare and share strategies for implementing it within their organizations. Shannon outlines the steps Gundersen has taken to adopt these ideas, highlighting the positive impacts they have seen. Casey emphasizes the significance of Human Understanding for M Health Fairview and provides advice for other patient and customer experience leaders seeking to implement similar approaches. Jon wraps up the podcast by summarizing the key takeaways and discussing a relevant case study. This episode is sponsored by NRC Health