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Virtua Health’s personalized care boosts customer retention and brand loyalty

As a listening organization, Virtua Health aims to better serve its patients during all the moments that matter, striving to connect patients to the care they need and building on their authentic and transparent brand.

Virtua Health’s biggest theme in reviews, feedback, and patient satisfaction is communication, a topic leaders constantly strive to improve. A major strategy Virtua Health focuses on is enhancing communication skills and helping leaders and frontline teams better understand how those moments of human interaction impact every unique person.

Read the full case study to learn how Virtua Health uses NRC Health’s solutions to access more voices, engage more patients, and enable personalized care.