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May 16, 2022

Home / 2022 NRC Health Symposium opens executive and board-member tracks for leadership excellence
May 16, 2022 | Patient Experience (PX), Market Experience (MX), Leadership, Pediatric

2022 NRC Health Symposium opens executive and board-member tracks for leadership excellence

The 28th Annual NRC Health Symposium on August 21-23 in Seattle will bring executives together for a transformational event to celebrate strides in healthcare and deepen connections.

The NRC Health Symposium has long been the event where patient-experience and other healthcare professionals meet for invaluable connection, strategic education, and the chance to engage with distinguished speakers. This year’s theme, “Human Understanding—Connecting through Stories,” will bring high-performing organizations together to compose a plan for the industry’s future.

“We are thrilled to celebrate the amazing creativity and resiliency of healthcare leaders and frontline staff while providing a platform to help board members and executives turn aspirations into action,” says Gregory Makoul, Ph.D., M.S., Chief Transformation Officer at NRC Health. “Together, we’ll examine mission-critical goals that inspire and inform care for each unique person served.”

For the first time, NRC Health offers new tracks for executives and board members to challenge the status quo and help organizations evolve patient-experience strategies beyond measurement to pursue truly personalized care.

  • During the executive track, participants will work with compelling presenters—and each other—to understand what matters to patients beyond clinical encounters. Qualified in-person participants will receive a custom Market Insights report, specific to their organization, from the Human Understanding Institute.
  • The governance track is designed to appeal to CEOs and their most forward-thinking board members. Featuring influential and exciting thought leaders hosted by The Governance Institute, this track will explore the changing role of governance in supporting and guiding a culture of humanized care.

The event will address topics such as the principles of personalization in healthcare, creating customer loyalty that endures, maximizing the impact of every customer touchpoint, and returning joy to practice.

If you are looking for a chance to network and engage your peers in thoughtful discussion during intimate breakout sessions, look no further. You’ll be delighted with this year’s lineup of inspiring presenters, who will provide innovative solutions for personalized care and help with moving your organization beyond consumerism.