...of consumer loyalty, including access, engagement, experience and net promoter score. “Ascension St. Vincent’s and UAB, along with the other hospitals recognized in this year’s Consumer Loyalty Awards, are at...
→ read more »
...news, too.)” font_container=”tag:h1|font_size:40px|text_align:center|color:%23ffffff|line_height:50px” use_theme_fonts=”yes” el_class=”heading-candida”] Brand loyalty is a much sought-after objective for healthcare systems, and for good reason. In driving down costs and capturing recurring revenues, consumer loyalty acts...
→ read more »
...loyalty is easy to understand. In driving down costs and capturing recurring revenues, consumer loyalty is a significant driver of health-system profitability. Frequent patient visits drive up the quality of...
→ read more »
...consumers and communities. SECTION TWO More than two decades ago, the Net Promoter Score (NPS) was introduced as a consumer-loyalty metric linked to the likelihood that someone would recommend a...
→ read more »
...loyalty program. They learned that traditional measures of consumer loyalty don’t always function in healthcare. “That’s because loyalty in healthcare isn’t usually based upon experience with health care systems,” Curtiss...
→ read more »