Blog - NRC Health

How the Human Understanding Metric + strategy boosts NPS

Gundersen Health System and M Health Fairview are among the NRC Health partners that have implemented the HUme into their patient experience surveys. Supporting this effort with intentional strategies to engage leaders and teams, these systems are now enjoying unprecedented increases in NPS. → November 16, 2023

HUB23 Speakers: Improving culture, equity, and the patient experience

HUB23 speakers helped conference attendees engage and transform healthcare together. Here's a look at how our Executive Track presentations provided strategies to focus on culture, equity, and the patient experience. → November 14, 2023

Strategy for human-centered, individualized care

In this episode, we are joined by Shawna Grissom, Director of Family Services of Children’s Hospital Colorado and Cami Mitelman, Customer Success Manager at NRC Health, to discuss lessons learned during the influx of patients last fall and winter, and how teams are strategizing this year to ensure patients and families receive human-centered, individualized care. → October 31, 2023

Find inspiration at NRC Health’s 2024 Pediatric Collaborative

Pediatric

Find inspiration and join forces with the nation’s best pediatric leaders at NRC Health’s 2024 Pediatric Collaborative. → October 25, 2023

10 Principles of Healthcare Employee Rounding

Employee Experience (EX)

Discover key principles of employee rounding in healthcare and best practices to drive quality improvement and cultural transformation. → October 20, 2023

HUB25 | Human Understanding Beyond

October 15-17, 2025

How the Human Understanding Metric + strategy boosts NPS

HUB23 Speakers: Improving culture, equity, and the patient experience

Strategy for human-centered, individualized care

Find inspiration at NRC Health’s 2024 Pediatric Collaborative

10 Principles of Healthcare Employee Rounding