Moving the HCAHPS Needle
It's time to take a broader view of HCAHPS through the lens of the elevating experience in everyday practice. →
Moving Patients From a Good to a Great Experience
Transforming patient experiences goes beyond fixing problems. By identifying those with good—but not great—experiences, healthcare teams can surprise, delight, and connect with patients, creating moments they’ll remember long after discharge. Practical tactics include leadership rounding, personalized care preferences, boredom busters, and daily communication with staff to ensure every patient feels heard and valued. →