Building Loyalty into the Patient Experience
In this episode we talk with John Berg, Marketing Director and AVP of UF Health, and Ryan Donohue, Strategic Advisor at NRC Health. →
Restoring loyalty: What’s driving our patients away?
Watch as we showcase the driving factors that interrupt loyalty and keep our patients from connecting to us before, during, and after care. And discover the surprising ideas and tactics that can reverse the loyalty dip and restore the relationship between caregiver and care receiver. →
An Experience Perspective on Mental/Behavioral Health
The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement. →
Technology and consumerism: why healthcare leaders should care
The topic of the latest episode of NRC Health’s Patient No Longer podcast explores how extreme ownership in the healthcare industry starts with a mindset that it can’t be “us vs. them”—it must be everyone collectively coming together to make the healthcare experience better for consumers. →
Front Door Friction: Converting Stumbles into Steps
As CXO of UMC, Aaron Davis has been studying and improving all aspects of access - particularly the front door of care. →