Consumer Experience (CX) - NRC Health

The topic of the latest episode of NRC Health’s Patient No Longer podcast explores how extreme ownership in the healthcare industry starts with a mindset that it can’t be “us vs. them”—it must be everyone collectively coming together to make the healthcare experience better for consumers. →

Defining a culture of excellence is crucial to delivering an exceptional patient experience. When healthcare providers commit to excellence, they are more likely to deliver quality care that meets or exceeds patient expectations. →