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January 19, 2022

Consumer Experience (CX)

NRC Health 2022 Healthcare Consumer Trends Report

The NRC Health 2022 Healthcare Consumer Trends Report was compiled from over 2 million patient comments gained from feedback surveys and insights from more than 310,000 American households in 300 markets in our Market Insights database. →

November 10, 2021

Consumer Experience (CX)

Engaging consumers in the midst of COVID chaos

Join our host, Ryan Donohue, as he chats with Chris Bevolo, Chief Brand Officer at Revive Health, about engaging consumers in the midst of the chaos of COVID-19. →

October 13, 2021

Consumer Experience (CX)

How to make the consumer a part of your organization today

Join hosts Ryan Donohue and Brian Wynne as they chat with Jeff Shoemate, Chief Marketing & Communications Officer at Allina Health about the customer and healthcare journey. →

September 27, 2021

Meeting the customer where they are – Debra Legan

Join host Ryan Donohue as he speaks with Debra Legan, Vice President of Marketing and Consumer Engagement at PIH Health. →

July 20, 2021

Consumer Experience (CX)

Don’t you forget about me: Understanding the role of Gen X in healthcare

This presentation will talk demographics, what makes Gen X tick, strategies for engagement and how Gen Xers relate to their generational neighbors (and rivals) the boomers and millennials. →

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HUB25 | Human Understanding Beyond

October 15-17, 2025

NRC Health 2022 Healthcare Consumer Trends Report

Engaging consumers in the midst of COVID chaos

How to make the consumer a part of your organization today

Meeting the customer where they are – Debra Legan

Don’t you forget about me: Understanding the role of Gen X in healthcare

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