How the Human Understanding Metric + strategy boosts NPS
See how two leading health systems leverage Human Understanding® to increase Net Promoter Scores. →
The ‘Ouch’ Factor of Billing and Payment
While the billing and payment process is not under the direct control of patient experience leaders, confusion around the process has a direct, detrimental effect on the overall perception of care. →
Advancing HUB23 | Strategies for the real world
Watch this webcast as we highlight some of the best strategies and insights to come out of HUB23. NRC Health hosts Gregory Makoul, Chief Transformation Officer, and Ryan Donohue, Strategic Advisor, will discuss some of our amazing presentations and share ways to humanize care, empower caregivers, and restore the human connection between patient and provider. →
Virtua Health: Revolutionizing PX through Human Understanding
In healthcare, good marketing connects with people to ensure they understand what services might be right for them and how organizations understand what matters most to their customers. For Virtua Health, storytelling is their language to support those connections, simplifying values and understanding people in memorable and lasting ways. →
Creating Unique Human Understanding with Virtua Health and NRC Health
Join us in this episode of the Becker’s Healthcare Podcast series as we delve into Virtua Health's unique and human understanding-focused approach to patient experience. →