How intentional team recognition strengthens patient care
As technology-driven innovation becomes routine across the healthcare ecosystem, a human-focused approach can be a great differentiator. →
Nine-Digit Poker: Pursuing Your Mission in the Middle of Chaos
Bryan Mills, CEO of Community Health Network, touches on PX, workforce, and consumerism – all from the CEO perspective. →
Patient experience from the outside in
Check out the Q2 snapshots highlighting how we put Human Understanding® into practice. →
An Experience Perspective on Mental/Behavioral Health
The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement. →
Attracting and Retaining Talent using Team Recognition
In this episode Amy Feeder, Customer Experience Program Manager at M Health Fairview and Jon Tanner, Program Director of Human Understanding at NRC Health join us to discuss the importance of team recognition and how it strengthens patient care. →