Patient experience from the outside in
Check out the Q2 snapshots highlighting how we put Human Understanding® into practice. →
An Experience Perspective on Mental/Behavioral Health
The Human Understanding Institute at NRC Health has been making the case that focusing on the behaviors and outcomes that scores are meant to represent – rather than the scores themselves – is the key to sustainable improvement. →
Attracting and Retaining Talent using Team Recognition
In this episode Amy Feeder, Customer Experience Program Manager at M Health Fairview and Jon Tanner, Program Director of Human Understanding at NRC Health join us to discuss the importance of team recognition and how it strengthens patient care. →
Mission Health’s compassionate leadership creates high workforce engagement
Mission Health’s Yates Center Health and Rehab, leaders are committed to understanding their frontline care teams to maintain a motivated and dedicated workforce. This approach is yielding impressive results. →
No more pizza: Moving forward with the basics of experience
NRC Health's Toya Gorley and Greg Makoul, PhD, MS, recently joined The Beryl Institute's podcast. →